Purchase Conditions

1. INTRODUCTION

This document (together with the documents referred to herein) sets forth the terms and conditions governing the use of this website and the purchase of products on it (the "Terms").

Please read these Terms carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms. Therefore, if you do not agree with all of them, you should not use this website.

These Terms may be modified. It is your responsibility to review them periodically, as the terms in effect at the time of use of the website or the date of the Agreement (as defined below) will be the ones that apply to you.

2. OUR DATA

This website is operated under the name Lola Barcelona by BEAUTY EXPRESS, SL, a Spanish company with registered office at Travesía Industrial, 195 08907 Hospitalet de Llobregat (Barcelona) and tax identification number B-63962278.

3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The information or personal data you provide about yourself will be processed in accordance with the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.

4. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

1. Use this website only to make legally valid inquiries or orders.
2. Do not place any false or fraudulent orders. If such an order could reasonably be believed to have been placed, we will be authorized to cancel it and inform the relevant authorities.
3. Provide us with your email address, postal address, and/or other contact information in a truthful and accurate manner. You also agree that we may use this information to contact you if necessary. See our privacy statement.

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5. SERVICE AVAILABILITY

The items offered through this website are available for shipping to Spain and abroad, with shipping costs being the buyer's responsibility.

6. CELEBRATION OF THE CONTRACT

The information contained in these Terms and Conditions and the details on this website do not constitute an offer to sell, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been debited, the amount will be refunded in full.

To place an order, you must follow the online purchasing procedure by registering on our website. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed via an email confirming that the product has been shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Shipping Confirmation.

Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obligated to supply any products that may have been ordered until we confirm shipment to you in a Shipping Confirmation.

7. AVAILABILITY OF PRODUCTS

All product orders are subject to availability. Therefore, if there are difficulties with product supply or if items are out of stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may order. If you do not wish to order these substitute products, we will refund any amounts you may have paid.

8. REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or any third party for withdrawing any product from this website, whether or not that product has been sold, removing or editing any materials or content on the website, or for refusing to process an order once we have sent you the Order Confirmation.

9. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

The risks of the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in respect of them, including delivery charges, or upon delivery (as defined in clause 9 above), whichever is later.

10. PRICE AND PAYMENT

The price of each product will be the one stipulated at any given time on our website, except in the case of obvious errors. Although we try to ensure that all prices listed on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled, and you will be fully refunded.

We will not be obliged to supply any product to you at the incorrect lower price (even after we have sent you a Dispatch Confirmation) if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.

The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due as outlined in our Shipping Cost Guide.

Prices may change at any time, but (except as set out above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Once you've completed your shopping, all the items you wish to purchase will have been added to your cart, and the next step is to process the order and make payment.

You can pay with Visa, Mastercard, and PayPal. To minimize the risk of unauthorized access, your credit card information will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure sufficient funds are available to complete the transaction. Your card will be charged as soon as your order leaves our warehouse.

If your payment method is PayPal, the charge will be made when we confirm your order.

By clicking "Authorize Payment" you are confirming that the credit card is yours.

Credit cards will be subject to verification and authorization by the issuing entity, but if the entity does not authorize payment, we will not be liable for any delay or non-delivery and we will not be able to enter into any Contract with you.

11. VALUE ADDED TAX

Pursuant to Article 68 of Law 37/1992 of December 28, on Value Added Tax, the delivery of items will be deemed to be located within the territory applicable to Spanish VAT if the delivery address is located within Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question.

For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.

12. LIABILITY AND EXEMPTION FROM LIABILITY

Unless expressly provided otherwise in these Terms, our liability in relation to any product purchased through our website shall be strictly limited to the purchase price of that product.

Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:

1. In the event of death or personal injury caused by our negligence;
2. In case of fraud or fraudulent misrepresentation; or
3. In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the preceding paragraph and to the extent legally permitted, and unless otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin:

iii. loss of income or sales;

iv. loss of business;

v. loss of profits or loss of contracts

vi. loss of anticipated savings;

vii. loss of data; and

viii. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise.

All product descriptions, information, and materials appearing on this website are provided as is and without any express or implied warranties.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded against consumers and users.

The provisions of this clause will not affect your legal rights as a consumer or user, nor your right to withdraw from the Contract.

13. INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, and other intellectual property rights in and to the materials or content provided as part of the Website remain at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this Website to the extent necessary to copy your order or contact information.

14. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or any other technologically harmful programs or material. You must not attempt to gain unauthorized access to this website, the server on which it is stored, or any server, computer, or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may result in violations classified under applicable law. We will report any violation of these regulations to the appropriate authorities and cooperate with them to identify the attacker. Furthermore, in the event of a violation of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a distributed denial-of-service attack, viruses or any other technologically harmful or damaging programs or material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content on it, or to any website linked to it.

15. LINKS FROM OUR WEBSITE

If our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, and we have no control over the content of such websites or materials. Therefore, we do not accept any liability for any damage or loss arising from their use.

16. WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications we send you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.

17. NOTIFICATIONS

Any notifications you send us should preferably be sent through our contact form. In accordance with the provisions of clause 19 above and unless otherwise stipulated, we may send communications to you either by email or to the postal address you provide when placing an order.

Notices will be deemed received and properly served immediately upon posting on our website, 24 hours after an email is sent, or three days after the postage date of any letter. To prove service, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped, and properly delivered to the post office or postbox, and, in the case of an email, that it was sent to the email address specified by the recipient.

18. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

This Agreement is binding on both you and us, as well as on our respective successors, assigns, and assigns.

You may not transfer, assign, encumber or otherwise transfer a Contract or any of the rights or obligations arising from it to or from you without our prior written consent.

We may transfer, assign, encumber, subcontract, or otherwise transfer a Contract or any of the rights or obligations arising from it to or from us at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, encumbrances, or other transfers will not affect any statutory rights you may have as a consumer or invalidate, reduce, or otherwise limit any express or implied warranties we may have provided to you.

19. EVENTS BEYOND OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

Force Majeure Causes shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and, among others, the following:

0. Strikes, lockouts or other protest measures.

1. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

2. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

3. Inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.

4. Inability to use public or private telecommunications systems.

5. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

6. Strikes, failures or accidents in maritime or river transport, postal or any other type of transport.

Our obligations under the Contracts will be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of the time to perform those obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to perform our obligations under the Contract despite the Force Majeure Event.

20. WAIVER

Our failure to require strict performance by you of any of your obligations under a Contract or these Terms or our failure to exercise any of the rights or remedies to which we may be entitled under a Contract or these Terms shall not constitute a waiver or limitation of those rights or remedies and shall not relieve you from compliance with those obligations.

No waiver by us of any particular right or action will constitute a waiver of any other rights or actions arising from the Agreement or the Conditions.

No waiver by us of any of these Terms or of any rights or remedies arising from the Contract will be effective unless it is expressly stated to be a waiver and formalized and communicated to you in writing in accordance with the Notices section above.

21. PARTIAL NULLITY

If any of these Conditions or any provision of a Contract were declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of nullity.

22. COMPLETE AGREEMENT

These Terms and any document expressly referred to herein constitute the entire agreement between you and us relating to the subject matter of this Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.

You and we acknowledge that you have agreed to enter into this Contract without relying on any representation or promise made by the other party or that may be inferred from any statement or writing in the negotiations between us prior to this Contract, except as expressly stated in these Conditions.

Neither you nor we will have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the other party's only remedy will be for breach of contract in accordance with these Conditions.

23. OUR RIGHT TO MODIFY THESE TERMS

We have the right to review and modify these Terms at any time.

You will be subject to the policies and Terms in effect at the time you use this website or place an order, unless we are required by law or government agency to make retroactive changes to such policies, Terms, or Privacy Statement, in which case any changes will also apply to orders you have previously placed.

24. APPLICABLE LEGISLATION AND JURISDICTION

The use of our website and any product purchase contracts entered into through said website shall be governed by Spanish law.

Any dispute arising from or related to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause will affect your rights as such under current legislation.

25. COMMENTS AND SUGGESTIONS

Your comments and suggestions are welcome. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling 932 649 905 or using our contact form.